Kinetix Tennis Policies, Rules, & Guidelines

Guests 

• Guests must be in good standing with the club financially (dues paid) and behaviorally
• Exhibit good sportsmanship on the court
• Refrain from obscene language on the court and in the building
• Wear appropriate tennis clothing (no sleeveless shirts for men, no black soled sneakers)
• Alcohol is not permitted on the premises unless in the designated areas
• Abide to the current COVID-19 Club Guidelines
• All guests must sign a waiver
• All guests must check-in at the Welcome Center
• Kinetix Tennis reserves the right to refuse the reservation of courts or class admission for any reason reasonable 

Kinetix Tennis Guests May Never

• Verbally harass or abuse other guests, staff or visitors
• Threaten anyone verbally or physically with violence or act violently
• Abuse the court or facility
• Throw or abuse racquets and equipment
• Be visibly intoxicated or are under the influence of drugs
• Exhibit excessive audible volume

Guests and visitors to the club who violate the Code of Conduct may be subject to suspension from the club

Physical violence or other unlawful behavior will result in immediate suspension from the club

Violations of the Code of Conduct will be dealt with as follows

• First Offense: verbal and/or written warning
• Second Offense: indefinite suspension
• Third Offense: permanent suspension

It is the guest responsibility to abide by these rules and regulations.

Your safety is our number priority at Kinetix Tennis

Please review the information below and we recommend that you read the following links as resources for your safety.

If you have any questions or concerns we are happy to discuss with you – please contact info@kinetixtennis.com

• All Players MUST check in at the Welcome Center
• Waiver must be signed prior to playing on the Kinetix Tennis Courts
  • Electronic waiver available
• If you have been sick in the last 24 hours please stay home
• If you have or somebody you have come in contact with has visited a state listed on The Pa Health Department travel advisory in the past two weeks you are not permitted to enter the club
• Booking of courts only 7 days in advance
• Must bring your own water

In addition to the club rules and guidelines we are also following the recommendations of the Pennsylvania Department of Health, CDC, and USTA

Please visit The Pa Department of Health Guidelines: https://www.health.pa.gov

CDC Guidelines: https://www.cdc.gov

USTA Guidelines: https://www.usta.com/en/home/stay-current/national/usta-statement-on-safety-of-playing-tennis-during-the-covid-19-v.html

Payment & Refund Policy

• Payment is due at the time of service
• If payment is not made the same day, additional charges could apply
• Payment must be made in full
• If your credit card is on file with the club, Kinetix Tennis reserves the right to authorize payment for outstanding dues
• All programs are non-refundable
• Summer Camp is not refundable

Make-up Policies for Junior Instruction

• Clinic Sessions are 8 weeks unless otherwise stated
• Enrolled students may receive 1 make up per session
  • Must call the front desk prior to missing class
  • All make-ups are on the last Sunday of each session
• There are no cash/check or CC refunds issued by Kinetix Tennis LLC
• The amount in question will be placed on your Court Reserve Account as a credit
• The credit can be used only for future clinics or group classes offered by the club
• Credits cannot be used towards private lessons, purchasing merchandise, or stringing services

Cancellation Policies

• Adults can cancel a drop-in class registration two or more hours prior to class and not incur a cancellation fee
• Adult clinic no show for class without informing the Welcome Center – class cost + $10 processing fee
• Adult Clinic – late un-registration fee (under two hours from the start of the class) – cost of the class
• Private Lesson cancellation under four hours will result in a $45 payment fee
• Court reservations cancellation must be be made two hours in advance to avoid charges of $15